There has been quite a bit of frustration with the LEGO VIP website, as well as rewards running out too quickly. In fact, several of the recent rewards ran out within the first few minutes of going live, leaving many LEGO fans disappointed. LEGO is aware of the problem, and as part of finding a solution, they are running a survey.
“We are committed to continuously improving the VIP program to meet the needs of our fans. We’d be so grateful if you could take this survey and share your thoughts and opinions. Your feedback is incredibly useful and helps us get better at what we do.” – The LEGO VIP Team
The survey asks you questions like what you like the most and the least about the LEGO VIP Program, how satisfied/unsatisfied are you with the LEGO VIP Program, which of the currently available LEGO VIP benefits you value the most, and what else would you like to see offered by the LEGO VIP Program Some of the questions are just selecting buttons or check-marking boxes, and there are some questions where you can type up a response. The total number of questions is 21, and it takes about 10-15 minutes to fill it out (depending on how elaborate you want to be with your answers).
LEGO does take their surveys seriously, and even if we don’t see immediate changes, they do act on survey results. So, if you have a few minutes, feel free to give them your honest feedback. Here is the link: LEGO.com/en-us/vip/rewards-center/rewards
Please note that the survey may not be available in all countries at the moment, but they are planning to make it more widely available. So if you don’t see the survey currently in your country, check back a couple of days later. If you run into any issues with finding or filling out the survey, just let me know in the comment section below and I can ask on your behalf on the LEGO Ambassador Forum.
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