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LEGO Ideas WALL-E now fixed and available!

by admin on December 15, 2015

in LEGO Exclusives

Good news for those who have been waiting for the updated version of the #21303 LEGO Ideas WALL-E set! Our favorite little robot is now back in stock, all fixed up! As we have discussed previously (see links at the end of this post), the #21303 LEGO Ideas WALL-E went through a number of tweaks and fixes because of some issues with the neck that were discovered after initial release. Below is the official announcement from LEGO about the updated version and availability of the set, and more! 🙂

#21303 LEGO Ideas WALL-E Box

Dear LEGO Fans, we’re happy to share that we’ve resolved the neck stability issue on the #21103 LEGO Ideas WALL-E, and the set is making its way back very soon. “Only the Best is Good Enough” has been the LEGO Group motto for over 80 years, and it’s still our guiding principle today. This is especially true for our LEGO products; we expect them to deliver a consistently enjoyable and safe building experience for everyone. Unfortunately some customers have had issues with neck stability on our LEGO Ideas WALL-E. Therefore earlier this fall we decided to stop production and sale of WALL-E and fix the model.

Some of you, our creative LEGO fans, have suggested different solutions to improve WALL-E’s neck stability. Thank you for all of the input and advice, it’s been very helpful. We’ve taken your suggestions into consideration, and together with our design team have a solution that will make the neck more stable. Our factories in both Mexico and the Czech Republic are preparing to pack and distribute the new version of WALL-E as soon as possible. We expect WALL-E to be back on the shelves before the holiday season. Actual availability may differ between regions, so check the LEGO Ideas WALL-E page at the Online LEGO Shop for the latest info.

Thanks for understanding our commitment to the best possible building experience, and for the extra patience (and even a few laughs) as we all wait for WALL-E to have his neck fixed. We’re sorry for disappointing LEGO fans, both those who’ve had an unsatisfactory building experience, and those who are now frustrated they can’t buy the product. We hope you are also looking forward to the new and improved LEGO Ideas WALL-E model when it arrives!

#21303 LEGO Ideas WALL-E Details

This announcement was made at the beginning of December, and now WALL-E is back on store shelves and restocked at the Online LEGO Shop. If you definitely want to get the fixed version, I would suggest that you shop directly at a LEGO store or the Online LEGO Shop, as other retailers may still be carrying the first version. If you already have the original set, you can call LEGO’s customer service, and they will send you the parts necessary to build the upgraded neck area of the model. Below is a video by JANGBRiCKS where he compares the original WALL-E with the fixed version. It is very interesting to see the differences:

A couple of days after the announcement LEGO also published another post at the official LEGO Ideas blog, featuring a video with Angus MacLane, LEGO Ideas member and fan designer of the #21303 LEGO Ideas WALL-E set. Angus talks about his work at Pixar and the ten years he took to build and refine multiple versions of WALL-E that eventually became the LEGO Ideas set. I included the video for you below for your enjoyment.

Also thought to mention that there are no visible differences between the external packaging of the two versions of the set (same set number, same picture), so unfortunately you won’t be able to tell the difference just by looking at the box. However the instruction booklets inside the sets are different. As I mentioned above, to guarantee that you get the updated version, it is best if you buy the set directly from LEGO. It is available at the LEGO Ideas section of the Online LEGO Shop.

Shop LEGO Ideas

So what do you think? How do you like the LEGO Ideas WALL-E? Are you planning to get him? Or do you have him already? Are you happy with the updated version? Feel free to share your thoughts and discuss in the comment section below! 😉

And you might also like to check out the following related posts:

{ 9 comments… read them below or add one }

Cvj December 15, 2015 at 11:23 AM

Yeah I contacted Lego previously and they sent me some parts with no instructions so I checked online, then this weekend I got this email from Lego

“Great news! We’ve been looking into how we can improve our LEGO® Ideas 21303 WALL·E set and we have an update for you.

For those fans who feel LEGO WALL·E’s head moves a bit too freely, our designers have created an alternative build for the robot’s neck. In case you’d like to try out this alternative design, we’ve mailed you a small set of extra bricks and instructions free of charge. These should arrive within 10 working days.

If you’ve already built your LEGO WALL·E and you want to try this new design, simply follow the instructions and use the new bricks to rebuild the robot’s neck. Of course, if you’re happy with your robot as he is, you can just add these bricks to your LEGO collection.

Kind regards,”

So glad Lego is following up on this problem

Reply

admin December 15, 2015 at 11:43 AM

Yes, their customer service is excellent. My guess is that the parts they sent you previously had to do with the loose hinges, and this time you are getting the alternate building parts for the ball-joint.

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Rob December 15, 2015 at 12:01 PM

I managed to buy a Wall-e before the fix but with the neck that stays up better than the one in the video (Just the head swivel). Personally I’m rather tempted to keep the one I have the way it is since it’s probably going to be a pretty rare item. I don’t plan on selling him on e-bay, but maybe get a second one that has the fixed neck.

Nice to see they were able to get him fixed and the new part had me wondering why they didn’t use the ball and socket joint to begin with, but hey, maybe it never crossed anyone’s mind. That does happen; we’re all human.

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yoda archives December 15, 2015 at 2:16 PM

In their mini magazine, BrickSwag had an alternate build for Wall-e. I’m don’t remember how they addressed the problem. The magazine is included in their subscription box.

sorry double posted in the earlier article.

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BLProductions December 15, 2015 at 10:19 PM

Ah, I like this new design better than the old, just because of the added articulation for the head. I’m still not getting the set, but I’m happy LEGO fixed the problem for all who do get it. 🙂
Also: http://brickset.com/article/18203/review-nexo-knights-tv-series “episodes of Ninjago”? I hope those were not new Ninjago episodes. But at least Nexo Knights is sounding rather cool, I will try to record the show. Too bad we don’t know when it will be, for both that and Ninjago. 😕

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admin December 16, 2015 at 8:50 AM

I haven’t seen an actual schedule for either Ninjago or Nexo Knights, so I guess we will just have to wait and see. I think the story of Nexo Knights does sounds good so far. The trailers were great in my opinion.

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BLProductions December 16, 2015 at 1:49 PM

Technically, weren’t those two episodes on Sunday the first episodes of the series, like pilot episodes? They were full length. But I agree, so far it looks good. 🙂

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admin December 16, 2015 at 2:35 PM

Yes, they could very well be pilot episodes.

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VirtualMirage December 16, 2015 at 12:48 PM

I got the e-mail from Lego the other week about this and just the other day got an e-mail confirming they shipped my parts, all without me having to contact them. They have excellent customer service, both for the online store as well as for parts replacements. This latest act on their part continues the trend.

But I may still need to contact them because the e-mail looks to have only shipped parts for one WALL-E when I, in fact, bought two WALL-E’s from them. I know when I contacted them a few months back for the first fix they sent me pieces for both sets.

I’ll wait for the parts to arrive before contacting them since I don’t want to jump the gun.

Reply

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