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The Future of LEGO Customer Service Survey

LEGO Customer Service is currently reviewing its online presence and looking at ways to evolve and innovate to serve their customers better in the future. To this end, they are currently running a survey to get the feedback and ideas of the AFOL (Adult-Fan-Of-LEGO) community. Please note that this survey is best completed by those who’ve interacted with the LEGO Customer Service website before, whether it’s help topics, building instructions, chatting with customer service, the Bricks & Pieces parts replacement and parts order service, or any other service found on the website.

The survey includes questions like your general impression of the LEGO Customer Service website, issues and questions the website should help resolve that’s not included now, the current features that you like the most and the least, and how could the LEGO Customer Service website could serve AFOLs and AFOL fan groups better.

The whole survey only takes maybe 5-10 minutes to answer (depending on how deeply you want to go into the questions). If you would like to help out and share your valuable feedback and opinion, please fill out the survey by August 20th. Here is the link: THE FUTURE OF LEGO CUSTOMER SERVICE ONLINE SURVEY

If you haven’t used the LEGO Customer Service website before, I highly recommend checking it out. There is so much helpful information. The site covers obvious customer service topics like checking on deliveries, dealing with missing pieces and damaged shipments, returns, getting in touch with customer service by phone or email, questions related to LEGO VIP accounts, etc. And, you can also download building instructions, purchase loose LEGO elements through Bricks & Pieces (the selection are prices are usually much better than at the online Pick-A-Brick section), find out how to get replacement stickers, find fun facts and building tips, learn about LEGO events and tours near you, find game and device guides, get information and guides on the LEGO electronic and robotic systems, and much more.

What do you think? Have you ever used the LEGO Customer Service website? Which are your favorite parts of the site? And how did you like the survey? What’s one new feature that you would really like to see on the site? Feel free to share and discuss in the comment section below!

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{ 5 comments… add one }
  • Rikki-Tikki-Tavi August 16, 2019, 10:28 AM

    Can we give responses about how much we don’t like the new VIP program?

    • brickmaster August 16, 2019, 10:37 AM

      It seems that this questionnaire is more about their online customer service, but if you want to talk about the vip program, you could put it in some of the boxes. My favorite question was about what customer service will look like in 100 years! 😀

      • sammy August 16, 2019, 11:06 AM

        I thought that was kind of a silly question. Who knows where we will be in 100 years. We might be living on Mars, or the whole world will be destroyed by natural events or taken over by aliens.

  • The Other Mark August 16, 2019, 12:44 PM

    There is so much great stuff on the customer service site I never even knew existed. I’m just looking through it now, and wow!

  • BigShawn August 16, 2019, 1:59 PM

    Customer service is great with taking care of problems with shipping, missing parts, and damaged boxes. But I usually report those through the phone. Does anyone know how long it takes doing it through their website?

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